Privacy Policy

Last updated: 21 June 2026

FillNova respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, submit an inquiry, or place an order.

Who We Are

Our website is https://fillnova.pk. FillNova supplies spare parts and components for filling and packaging machinery.

For privacy questions, you can contact us at:

Email: info@fillnova.pk
Phone/WhatsApp: +92 3845988
Address: 85-A, S.I.E No. 1, Gujranwala, Pakistan

Information We Collect

We may collect the following information when you use our website:

Name
Email address
Phone or WhatsApp number
Company name
Billing address
Shipping address
Order details
Product inquiry details
Payment method information
Account username and password setup information
Messages submitted through contact forms, quote forms, email, or WhatsApp
IP address, browser type, device information, and website usage data

How We Use Your Information

We use your information to:

Process orders and inquiries
Confirm product availability
Confirm product compatibility where required
Prepare quotations, invoices, or proforma invoices
Arrange shipping and delivery
Communicate by email, phone, or WhatsApp
Provide customer support
Manage customer accounts
Send order updates and payment instructions
Improve our website, products, and services
Prevent fraud, spam, abuse, or unauthorized access
Comply with business, accounting, tax, legal, and security requirements

Orders, Payments, and Invoices

When you place an order, we collect the information required to process that order. For bank transfer or proforma invoice orders, FillNova may contact you to confirm stock availability, shipping charges, final invoice details, and payment instructions before payment is completed.

We do not ask customers to share sensitive banking passwords, card PINs, or other private security credentials.

Customer Accounts

If you create an account on our website, we store the information needed to manage your account, including your name, email address, order history, addresses, and account preferences. You can view and update some of this information from your account dashboard.

Website administrators may also access account information when needed for order processing, customer support, security, or website management.

Contact Forms and Product Inquiries

When you submit a contact form, product inquiry, quote request, or message, we collect the information you provide so we can respond to your request. This may include your name, email address, phone number, company name, message, product details, and any files or information you choose to send.

Cookies

Our website may use cookies to support normal website and store functions, including:

Keeping products in your cart
Managing checkout sessions
Remembering login sessions
Improving website performance
Understanding how visitors use the website
Protecting the website from spam or misuse

You can control or delete cookies through your browser settings. Some website functions, such as cart, checkout, and login, may not work correctly if cookies are disabled.

Comments and Reviews

If comments or product reviews are enabled, we may collect the information shown in the comment or review form, along with your IP address and browser information to help detect spam.

If comments or reviews are disabled on the website, this section may not apply.

Media Uploads

If you upload images or files to the website, you should avoid uploading files that contain embedded location data or private metadata. Visitors may be able to download and extract metadata from publicly visible files.

Embedded Content from Other Websites

Pages on this website may include embedded content such as videos, maps, images, product tools, or links from other websites. Embedded content from other websites behaves as if you visited those websites directly. Those websites may collect data, use cookies, or track your interaction according to their own privacy policies.

Who We Share Your Information With

We may share necessary information with trusted third parties when required to operate our business, including:

Website hosting providers
Email service providers
Payment providers or banking partners
Courier and shipping companies
Analytics or website performance tools
Spam detection or security services
Professional advisers, accountants, or legal advisers
Government, tax, customs, or legal authorities when required

We do not sell customer personal information.

International Shipping and Customs

For international orders, we may share necessary shipping and order information with courier companies, freight forwarders, customs brokers, or customs authorities to process delivery and import/export requirements.

How Long We Keep Your Information

We keep personal information only as long as needed for business, support, accounting, warranty, legal, tax, security, and record-keeping purposes.

Order and invoice records may be retained for accounting, tax, warranty, and business history purposes. Contact form messages and inquiries may be retained so we can provide support and track previous communication.

Your Rights

You may contact us to request access to, correction of, or deletion of your personal information. We may need to keep some information when required for legal, accounting, tax, fraud prevention, warranty, or business record purposes.

Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no website, email, or online transmission is completely secure.

Marketing Communication

If you subscribe to updates, newsletters, or promotional emails, we may use your email address to send business updates or product information. You may unsubscribe or ask us to stop sending marketing messages at any time.