Terms and Conditions

Last updated: 21 June 2026

Welcome to FillNova. These Terms and Conditions explain the rules for using our website, submitting inquiries, placing orders, and purchasing products from FillNova.

By using this website or placing an order, you agree to these Terms and Conditions.

Who We Are

Our website is https://fillnova.pk.

FillNova supplies spare parts and components for filling and packaging machinery.

Contact details:

Email: info@fillnova.pk
Phone/WhatsApp: +92 3845988
Address: 85-A, S.I.E No. 1, Gujranwala, Pakistan

Product Information

We try to keep product names, SKUs, descriptions, prices, stock status, and images accurate. However, spare parts may vary by machine model, version, condition, application, and availability.

Customers are responsible for checking product compatibility before purchase. FillNova may assist with compatibility confirmation when the customer provides correct machine details, part numbers, photos, or technical information.

Used, Refurbished, and Surplus Parts

Some products sold by FillNova may be used, refurbished, reconditioned, or surplus stock. Product condition may vary from item to item.

Where possible, FillNova will provide product photos, item condition, availability, and related details before final confirmation. Customers should review product details carefully before completing an order.

Product Images

Product images are provided for reference and identification. Actual product appearance, packaging, labels, color, condition, or accessories may vary.

If exact appearance or condition is important, customers should request updated photos before confirming the order.

Orders and Availability

Submitting an order through the website does not automatically guarantee product availability, final price, or shipping cost.

After an order or inquiry is submitted, FillNova may contact the customer to confirm:

Product availability
Product compatibility
Product condition
Final price
Shipping charges
Payment details
Dispatch time
Invoice or proforma invoice details

FillNova may refuse, cancel, or hold any order if the product is unavailable, incorrectly listed, incorrectly priced, unsuitable for the customer’s application, or if payment/shipping cannot be completed.

Pricing

Prices shown on the website may be subject to confirmation. Prices may change due to stock condition, supplier cost, currency exchange, courier charges, customs requirements, or listing errors.

Unless clearly stated, prices do not include shipping charges, customs duties, import taxes, bank charges, or other local charges in the customer’s country.

Payment

Payment terms will be confirmed by FillNova before order processing.

For bank transfer or proforma invoice orders, customers should wait for final confirmation from FillNova before sending payment.

FillNova does not ask customers to share sensitive banking passwords, card PINs, or private security credentials.

Shipping and Delivery

Shipping charges and courier options depend on product weight, size, destination, urgency, and availability.

Shipping time is an estimate only and may be affected by courier delays, customs clearance, public holidays, incorrect address information, or other conditions outside FillNova’s control.

For international orders, customers are responsible for customs duties, import taxes, clearance charges, local fees, and any documents required by their country.

Inspection Before Dispatch

Where applicable, products may be visually checked, packed, and prepared before dispatch. However, customers should understand that used or refurbished spare parts may have signs of previous use unless stated otherwise.

Returns

Returns are accepted only with prior written approval from FillNova.

A return may be refused if:

The customer ordered the wrong part
The product was installed, used, damaged, modified, or opened
The product is electrical, electronic, special-order, or custom-sourced
The product is returned without approval
The return request is made after the agreed return period
The product is not returned in the same condition

Approved returns must be shipped back safely, with tracking details. Return shipping costs, customs charges, and handling charges may be the customer’s responsibility unless FillNova agrees otherwise in writing.

Warranty

Warranty terms depend on the product type, condition, supplier, and invoice agreement.

Used, refurbished, and surplus spare parts may have limited warranty or no warranty unless clearly confirmed in writing by FillNova.

Warranty does not cover:

Wrong installation
Incorrect machine compatibility
Misuse or mishandling
Electrical damage
Wear and tear
Damage during installation
Machine downtime
Production loss
Indirect business loss
Damage caused by unauthorized repair or modification

Order Cancellation

Customers should contact FillNova as soon as possible if they want to cancel an order.

Orders may not be cancelable after payment, sourcing, packing, dispatch, or special procurement has started.

FillNova may cancel an order if the product is unavailable, payment is not received, shipping cannot be arranged, or order details cannot be verified.

Customer Responsibilities

Customers are responsible for providing accurate:

Name
Company name
Email address
Phone number
Billing address
Shipping address
Machine model
Part number
Product requirements
Import/customs information where required

FillNova is not responsible for delays or losses caused by incorrect or incomplete customer information.

Limitation of Liability

FillNova is not responsible for indirect, incidental, or business losses, including but not limited to:

Machine downtime
Production loss
Lost profit
Installation error
Compatibility error
Courier delay
Customs delay
Import restrictions
Incorrect product selection by the customer

FillNova’s maximum liability, where applicable, is limited to the amount paid for the specific product in question.

Third-Party Brands and Compatibility

Brand names, machine names, part numbers, and references may be used for identification and compatibility purposes only.

FillNova is an independent spare-parts supplier and is not affiliated with, endorsed by, or officially connected with any third-party manufacturer unless clearly stated.

Website Use

You agree not to misuse this website, attempt unauthorized access, submit false information, copy website content without permission, or use the website for fraudulent or unlawful purposes.

Intellectual Property

Website content, images, text, layout, logo, and other materials belong to FillNova or their respective owners and may not be copied or reused without permission.